General conditions of sale "SPA"

Every customer of the Château de Palanquey SPA acknowledges having read these conditions of sale before placing an order. From then on, the taking of the order implies your full adherence to the conditions of sale and your unconditional acceptance.

We recommend that you book your massages and care in advance. You will be asked for your credit card number to guarantee and validate the reservation.
The act of communicating your credit card number binds you to the Château du Planquey and implies your acceptance of the general conditions of sale. The customer is reminded of this in accordance with Article L. 121- 21-8 12° of the Consumer Code, that it does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code.
The acceptance of the general terms and conditions of sale constitutes acknowledgement and acceptance by the buyer on behalf of all participants of all the conditions set out below & the Internal regulations. Every client of the Château du Palanquey acknowledges that he/she has the capacity to contract under the conditions described in the conditions of sale presented below, i. e. the legal age of majority and that he/she is not under guardianship or guardianship. All our prices are quoted in euros. They are understood as including all taxes and per person. The duration of the treatment represents the duration of programming: it includes, in addition to the actual duration of the treatment, the reception in the cabin, any rest time, dressing, exit from the cabin.

Our rates in effect on the date of quotation or offer are firm upon receipt of the booking guarantee.
Cancellations or changes of reservation must be made in writing (mail, fax or e-mail) at least 48 hours before the arrival date. After this deadline, 30% of the total amount of the stay or treatment will be invoiced. If less the cnacellation or chage is communicated less than 24 hours before the care, the total amount of the treatments will be invoiced.
Any early departure or any reduction in performance compared to what is initially booked and confirmed will not give rise to any deduction. The spa reserves the right to modify its rates and services at any time.
In the event of force majeure, in particular any disaster affecting the establishment and which would lead to the total or partial closure of the establishment, a postponement of treatment under the same conditions will be proposed (date to be determined by mutual agreement). If you do not choose the postponement, the stay will be cancelled and the deposit will be returned without any further compensation.
Pictures: The Château du Palanquey tries to illustrate its services with photographs or illustrations giving a realistic overview of the services offered. It is however specified that the photos and illustrations in the description are merely illustrative of the services.
They only engage Le Château du Palanquey in so far as they allow to indicate the category or the degree of standing of these services.
Massages": these are not in any way medical massages or physiotherapy but aesthetic models of comfort with no medical purpose. (Extract
Law n°96-603 of 5 July 1996 - Article 16 Amended by Law n°2010-853 of 23 July 2010 - art. 48).

Timetables & Bookings

Please arrive at the spa reception desk at least 15 minutes before the beginning of the treatment in order to change.
In the event of a delay at the scheduled time of the treatment, the duration of the service will be shortened so as not to disturb
the next customer and the totality of the service will be invoiced.
No uninvited access to the spa cabins is permitted. We supply disposable briefs but you can keep your own underwear if you wish; total nudity is not accepted.
Please access the Spa in swimsuits and/or bathrobes.
You will find laundry baskets in the SPA near the indoor swimming pool; please drop off used linen and wet towels. Towels and bathrobe loan are included. They must be returned to the spa reception area or dropped off in the designated room.
Any undelivered linen will be charged: bathrobe 90€, towel: 50€.
A towel is mandatory in the sauna.

Objects of value

The Management declines any responsibility in case of loss or theft of your valuables. We recommend that you leave it in the safe in your room. Glasses and jewelry are forbidden in the sauna.

Minors under 18 years of age do not have access to the facility. 


If you have a medical condition as described below, we strongly recommend that you consult your doctor in order to obtain his or her prior consent. Our establishment reserves the right to refuse any person whose health condition could present a risk: - non-exhaustive list of risks-
Unstabilized cardiac or respiratory insufficiency, infectious and contagious diseases, serious psychiatric disorders, acute neurological pathologies, acute cardiovascular pathology, oozing skin diseases or unhealed wounds, cardiovascular disorders, high blood pressure, any heart disease undergoing treatment (pacemaker, arteritis, anticoagulant treatment), venous disorders (with or without...), venous disorders (with or without...) varicose veins, phlebitis or pulmonary embolism, even ancient ones, edema), vertebral column (inflammatory, sciatica, discal herniation, metal parts), lower and upper limbs (inflammatory, prosthesis or metal parts), neurological diseases (parkinson's disease, multiple sclerosis, dizziness), lack of autonomy.

Refusal of admission

Are not admitted to the establishment: Persons under the influence of alcohol or abnormal agitation, Persons making incorrect remarks, Persons with suspicious skin lesions who do not have a certificate of noncontagion and no contraindications (circular of 13 March 1975 from the Ministry of Public Health) Any type of animal.
Staff and management reserve the right to refuse or exclude any person engaging in indecent conduct.
Rules of decency
For the well-being of all, calm, respectful behaviour and a decent outfit are required. 
The practice of all naked activities is prohibited. 
Any deliberate damage caused by improper use of the facilities is the responsibility of their author (s). Any behaviour contrary to the present provisions of the internal regulations will be punished by the immediate dismissal of the institution and its author may be prosecuted in accordance with the law. Under no circumstances will it be reimbursed.

Hygiene rules

For reasons of hygiene, we ask our customers to take a shower just before using all SPA facilities. A shower is available in the SPA at the level of the indoor pool. You are asked to remove your shoes before entering the treatment rooms in indoor pool and jacuzzi area.

Administrative and technical regulations

The management reserves the right to carry out an exceptional technical closure and to modify opening hours during the year.
This translation is not legally binding and a working translation only. Legally binding and relevant, particularly in case of any discrepancies, is solely the French text.